Site Transactions

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased.

Ordering

You will receive an order confirmation once your order has been successfully processed. You may check the status of your order at anytime by logging into your account.

Payment Options

We receive bank transfer (BCA, Mandiri, BNI, BRI, Permata Bank), credit card (Visa, Master Card), retail (Alfamart),and e-wallet (Dana, OVO). 

Availability

Payment should be made strictly in 12 hours after check out. We can no longer guarantee item availability if payment made after.

Payment Confirmation

Payment confirmation is not a requirement but it certainly will help us speed up the processing time especially if you are using bank transfer method under a different name other than the one in the order. Confirming your payment does not mean your payment is automatically accepted by us and your order status will not change because of this action.

Order Status

All new order status automatically called "pending" until we manually check for payment during office hours (Monday through Friday, 9AM until 5 PM), except payment using credit card. We will change order status to processing, if payment is authorized by our staff. Once the order is accepted by the courier service, the order status will be changed to shipped. The order will complete after the goods arrive to the customer.

Processing Time
Orders of in-stock items are shipped from our warehouse within 1 business day after payment received.

Shipping

We have the right to use any delivery service to ship your orders. For JNE Regular, please allow up to 3 days for the items to arrive. For urgent matters, orders can be picked up by Gojek from our office location in Komplek Gading Bukit Indah.

Replacements

We will send replacements if product is found unsuitable or damaged. Complaints must be received within a week of delivery. If complaints are approved, we will shipped item replacements soon after. For unapproved complaints, you can send the items back to our office at your expense. If the error is found to be ours, we will send the replacements.

Packing

We provide safe packaging to ensure your order arrive safely. We reserve the right to choose whatever packaging we see fit. For Gojek delivery, we do not provide corrugated box to ship your orders.

Refunds

Refunds are acceptable, for more information visit https://wellnesspantry.id/pages/kebijakan-refund